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iTEKAD Protection intro

iTEKAD Protection: Elevating Financial Well-being through Inclusive Protection

iTEKAD Protection is a protection programme providing microentrepreneurs and gig workers with affordable protection against unexpected events such as illness or loss of income. The programme is supported by blending sources of funds to make protection coverage more accessible while helping participants build long‑term stability and resilience.

For information on the concept of social takaful, please read Annual Report 2025 on Chapter 1.4 – Promoting a Progressive and Inclusive Islamic Financial System

iTEKAD Protection - PFIs

Takaful operators / insurance providers participating in iTEKAD Protection

Great Eastern Takaful Berhad
Etiqa Family Takaful Berhad
Prudential BSN Takaful Berhad
Takaful Ikhlas Family Berhad

FAQ-itekad-protection

Frequently Asked Questions on iTEKAD Protection

General Information

Protection coverage under Perlindungan Tenang is usually for one year. However, the coverage period may vary depending on the specific product. Participants are advised to check with the participating insurance or takaful operator for the exact coverage duration.
No. You do not need to be an iTEKAD Entrepreneurship participant to join iTEKAD Protection. Participation is open to individuals who fall within the target segments, which include:
(a) microenterprises or microentrepreneurs, including but not limited to participants of iTEKAD programme;
(b) goods delivery personnel; or
(c) participants of Inisiatif Pendapatan Rakyat (IPR).
No. iTEKAD Protection is open to all Malaysians who meet the target segment criteria. For example, when a programme is funded using neutral social finance sources such as CSR funds, it can be offered regardless of religion or belief.

Claims

You can make a claim in 3 simple steps:
  • Fill in the claim form
  • Prepare the required supporting documents
  • Submit the claim form together with the documents

You may refer to the claims guide provided by your insurance or takaful operator. You can also contact their Customer Service team by email or phone if you need help.

Beneficiaries should notify and submit the claim as soon as possible after the incident, so that the claim can be processed without delay.
Once all required documents are received:
  • Death claims are usually processed within 5 working days
  • Non‑death claims are usually processed within 7 working days
You may check your claim status or seek clarification by:
  • Contacting the Customer Service team of the insurance/takaful operator;
  • Sending an email to the insurance/takaful operator; or
  • Visiting the nearest branch of the insurance/takaful operator.

The claims process above is for general guidance only. For full details, please refer to the policy or certificate terms, or the insurance/takaful operator’s website.

Collaboration

No. Insurance and takaful operators may continue to run their own social finance programmes outside of iTEKAD Protection.
That said, operators are encouraged to come under the iTEKAD Protection brand. By doing so, they may benefit from:
  • Invitations to networking sessions with potential partners,
  • Greater visibility of their initiatives, and
  • Opportunities to tap into government grants, where applicable.
No. iTEKAD Protection may be offered by both insurance and takaful operators that are regulated by Bank Negara Malaysia.
Yes. The target segment for each iTEKAD Protection programme can be jointly determined by the participating insurance or takaful operator and its implementation partners.
Yes. iTEKAD Protection is designed to be flexible. Participating insurance and takaful operators are encouraged to work with partners such as corporates, other financial institutions, NGOs, and State Islamic Religious Councils (SIRCs). These collaborations may cover areas such as programme design, delivery method, funding, training, or identifying suitable participants.
Applications for the government grant can only be made by the participating insurance or takaful operator.The grant amount must be matched with social finance funding, including contributions from the operator and its implementation partners under the relevant iTEKAD Protection programme.
You may channel your funds through participating insurance or takaful operators for use in iTEKAD Protection programmes.Please contact the relevant participating operator directly to find out how your contribution can be made.
Licensed insurance or takaful operators who are interested may contact us at [email protected] to discuss operational requirements and possible programme arrangements.
Yes. Any product offered under the iTEKAD Protection programme must be a Perlindungan Tenang product, in line with the Perlindungan Tenang Policy Document.
Yes. You may apply for the iTEKAD Protection grant using an existing Perlindungan Tenang product, as long as it meets the minimum requirements set out by the Bank Negara Malaysia.
Yes. Products under iTEKAD Protection should provide benefits that help address the immediate needs and risks faced by the target segment, such as:
  • Emergency financial assistance,
  • Hospitalisation benefits, or
  • Disaster recovery allowances.

For life or family products, the coverage should go beyond basic benefits such as death or total permanent disability.

Yes, but only in specific cases. Enhanced offerings can be recognised under the “Good Value” principle only if they meet the definition of a “value‑added service” as set out in the Perlindungan Tenang Policy Document.