Banking
Find out the common questions on banking.
Choose from the categories below:
What happens if I ignore debt collectors?
If you persistently ignore debt collectors even after getting repeated reminders, the bank may take legal action taken against you.
How do you avoid being harassed by a debt collector?
The bank may engage debt collectors to recover the debt you owed if you fail to respond to reminder notices to make repayments.
If you are having difficulty making repayments, discuss with your bank on restructuring and rescheduling (R&R) options for your repayment schedule.
If you are overwhelmed by your debt(s), Agensi Kaunseling Dan Pengurusan Kredit (AKPK) is ready to advise and help with loan restructuring.
How do you ensure that the bank has authorised the debt collector to recover the debt on the bank's behalf?
If you are approached by a debt collector, request for his authorization card which contains the name of the company he works for, as well as written notice of the debt.
I was harassed by a debt collector appointed by the bank. What should I do?
You are advised to lodge a complaint with the bank's Complaint Unit regarding the conduct of its debt collector.
You may refer to the bank's Complaints Unit to submit your complaint.
