Banking
Find out the common questions on banking.
Choose from the categories below:
The bank had wrongly imposed fees and charges on my banking facilities. What should I do?
All fees and charges are stated in the terms and conditions of the financial products or services.
If you find that the bank had wrongly imposed fees and charges, you have the right to dispute the charges with the bank.
You may refer to the banks' complaints unit here.
What should I do if I lost my debit/credit card?
Report immediately to the bank and lodge a police report (if required), should your debit/credit card is lost or stolen. The bank will block the debit/credit card instantly to prevent unauthorised transactions.
There was a double transaction in my credit card statement. What should I do?
Contact the bank immediately regarding duplicate charges in your credit card account.
The bank will investigate the dispute and may temporarily block your credit card to prevent unauthorised transactions.
The bank had wrongly charged my credit card with some unrecognized fees. What should I do?
Contact the bank immediately regarding any unrecognised fees in your credit card account.
You may refer to the banks' complaints unit here.
