Members of the public can contact BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

Customer Contact Centre (BNMTELELINK)

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
Web form : telelink.bnm.gov.my

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday except public holidays)

General Number : +603-2698-8044 / 2698 9044 / 9179 2888

Members of the public are encouraged to reach us by submitting queries or complaints via the web form.

While we greatly value your feedback and comments, please note that due to the volume of correspondences that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.

For direct enquiries, the public may also contact us through our newly introduced Live Chat function at bnm.gov.my/livechat (refer Operating Hours above).

BNM Offices in Malaysia

The Bank has five BNM Offices that serve the various regions in the country.

BNM Office Pulau Pinang

No 27, Lebuh Light
10200 Georgetown
Pulau Pinang

Tel: +604-258 7588
Fax: +604-2587 590

BNM Office Johor Bahru

Jalan Bukit Timbalan
80000 Johor Bahru
Johor Darul Takzim

Tel: +607-225-7888
Fax: +607-225 7891

BNM Office Kota Kinabalu

Jalan Lapan Belas
88000 Kota Kinabalu
Sabah

Tel: +6088-522-310 / 088-522-328
Fax: +6088-522-302

BNM Office Kuala Terengganu

Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu Darul Iman

Tel: +609-638 2001
Fax: +609-638 6020

BNM Office Kuching

Jalan Satok
93400 Kuching
Sarawak

Tel: +6082-224-200 / 082-224 328
Fax: +6082-414-996

BNM Representative Offices

The Bank also has three representative offices outside Malaysia.

New York Representative Office

900, Third Avenue, Suite 1804
New York, NY 10022
United States of America

Tel: 1-212-888-9220
Fax: 1-212-755-4561

London Representative Office

Suite 1, 8th Floor
Berkeley Square House
Berkeley Square
London W1J 6DB
United Kingdom

Tel: 44-20-7495-0222
Fax: 44-20-7499-7428 / 44-20-7495-6198

Beijing Representative Office

Units 23-25, Level 47
China World Tower
No 1, Jianguomenwai Avenue
Chaoyang District
Beijing 100004 China

Tel: +86 (10) 6505 5865
Fax: +86 (10) 8535 1890

Damaged currency notes

Members of the public can exchange their defaced currency notes, tampered currency coins and demonetised currency at any financial institutions. For more information, please download this Guideline.

Legal documents

For legal documents relating to any court proceeding involving Bank Negara Malaysia, please address them to:

Legal Department Bank Negara Malaysia
Level 2A, Bank Negara Malaysia
Jalan Dato Onn
50480 Kuala Lumpur

Numismatics and art-related matters

For enquiry on numismatics and art related matters, kindly contact the Bank Negara Malaysia Museum and Art Gallery.

Bank Negara Malaysia Museum and Art Gallery
Sasana Kijang
2 Jalan Dato' Onn
50480 Kuala Lumpur

Tel: +603-91792784
Email: [email protected]
Website: https://museum.bnm.gov.my