This policy document sets out requirements for licensed insurers and takaful operators (ITOs) to promote high standards of conduct and professionalism of their insurance and takaful agents. This policy document includes requirements pertaining to the recruitment of insurance and takaful agents, minimum qualifications, fit and proper criteria, and the due diligence process that needs to be undertaken by ITOs when appointing new agents and treatment of errant agents.

Documents

• Policy Document on Professionalism of Insurance and Takaful Agents
• Summary of key feedback received from the Public Consultation and BNM’s responses

Issuing Department
Jabatan Konsumer dan Amalan Pasaran