This exposure draft sets out the proposed requirements and guidance to promote a culture where financial service providers properly consider and respond to the needs of vulnerable consumers, consistent with fair treatment outcomes. The Bank invites feedback on this exposure draft, including suggestions for specific issues or areas to be clarified and any alternative proposals the Bank should consider.

All feedback for the exposure draft must be submitted by 14 April 2023 through https://forms.office.com/r/eKjC9gMTLQ. When preparing the feedback, specific queries can also be directed to [email protected].  Submissions received may be made public unless confidentiality is specifically requested for the whole or any part of the submission.

Issuance Date:
28 February 2023

Issuing Department:
Jabatan Konsumer dan Amalan Pasaran

Document:
Exposure Draft on Fair Treatment of Vulnerable Consumers