This exposure draft sets out the minimum standards by which licensed insurers carrying on general business, takaful operators carrying on general takaful business (ITOs) and registered adjusters must meet in handling general insurance and general takaful claims. The exposure draft aims to ensure fair, transparent and timely outcomes in claims settlement practices, consistent with expectations for ITOs to observe high standards of sound and responsible business conduct.

The Bank invites feedback from interested parties and relevant stakeholders in the general insurance and general takaful claims settlement processes, in particular the motor industry.

All submissions must be submitted by 17 August 2023 through https://forms.office.com/r/HVg1Nn5K3E. Submissions received may be made public unless confidentiality is specifically requested for the whole or any part of the submission.

Should there be any queries or clarification required in preparing your feedback, you may compile your queries and clarifications sought and direct them to the following officers:

1. Christie Anne Maran ([email protected])
2. Syafawati binti Yakob ([email protected])

Issuance Date
30 June 2023

Issuing Department
Jabatan Konsumer dan Amalan Pasaran

Document
Exposure Draft on Claims Settlement Practices