I suffered a loss due to the negligence/fault of the bank, can I request compensation from the bank?
You may request compensation from your bank. The bank may consider your request based on its internal policies.
I received soiled/defaced currency notes/coins. What can I do?
Members of the public are advised to exchange their defaced currency notes, tampered currency coins and demonetised currency at any financial institutions.
The financial institutions will:
(i) compensate the public on the same day for straight forward cases of defaced currency notes; and
(ii) refer to BNM for assessment on doubtful cases of defaced currency notes, tampered currency coins and demonetised currency. BNM will compensate the public at a later date after assessment.
The value of the money exchanged will depend on the physical condition of the money and the face value. For more details, kindly refer to this page.
I received counterfeit money. What should I do?
What To Do If You Get / Receive Counterfeit Money Counterfeit banknotes have no value.
If you are in doubt about the authenticity of a banknote when making a transaction, follow these simple steps:
- Minimize contact with suspected fake banknotes,
- Do not write, scratch, cut or change the display of suspected counterfeit banknotes,
- Do not redistribute banknotes that are suspected to be fake,
- Keep banknotes that are suspected to be fake in an envelope or plastic envelope,
- Record the information on how you received the suspected fake banknote in a separate paper,
- Immediately report to the police if you find or find any suspected counterfeit banknotes.
For more details, kindly refer to this Guideline.
I have foreign currency. Where can I make a conversion/exchange?
The public can make conversion/exchange from foreign currency to Ringgit through a licensed money services business. You may find the list of licensed money services business at this page.
I have a lot of coins. Where can I make an exchange?
Public can exchange coins at any financial institution. In addition, public can also acquire Coin Deposit Machine list information for self-service change.
For more information on places with Coin Deposit Machines, please visit this page.
How can I know whether a company is licensed by Bank Negara Malaysia?
Please refer to the licensed institutions list here.
Where can I make a complaint regarding a money lender?
You should refer any matters relating to money lenders directly to the Ministry of Housing and Local Government of Malaysia (KPKT). For more information, please visit the official website of KPKT or download the i-Kredikom application.
I have been declared bankrupt. What should I do once I am a bankrupt?
Bankruptcy matters are under the jurisdiction of the Malaysian Department of Insolvency (MDI). For more information on bankruptcy, please refer to the MDI website.
My personal data is misused, what should I do?
Report immediately to your bank so that necessary actions can be taken.
How do I make a complaint to the Ombudsman for Financial Services (OFS)?
Please refer to the OFS website for more information.
Where can I make a complaint or enquiry regarding a cooperative/co-op?
Cooperatives are under the purview of the Cooperative Commission of Malaysia (SKM). Please refer to the SKM website for more information.
How do I submit a complaint to or file a claim with Securities Industry Dispute Resolution Center (SIDREC)?
You can submit an enquiry form on SIDREC’s website. For more information, visit the SIDREC website>.
What are the conditions for my company to apply for assistance from Corporate Debt Restructuring Committee (CDRC)?
Please refer to the CDRC website for more information.
