Enquiries and Requests

If you have been a victim of financial scams:

• immediately call your bank's scam hotline,  or the National Scam Response Centre (NSRC) at 997

  

AND

• Lodge a police report

Calls to NSRC must be made within 24 hours of the scam incident and within its operating hours (8am-8pm including weekends and public holidays)

More information:

• NSRC: https://nfcc.jpm.gov.my/index.php/en/soalan/mengenainsrc

Here are a few tips to avoid being a scam victim:

How to spot scams:

• Learn about the various kinds of scams

List of institutions licensed or approved by BNM may be found at our Financial Sector Participants Directory:  bnm.gov.my/regulations/fsp-directory

Entities that are not listed does not necessarily come under our purview. However, certain activities are regulated by laws administered by BNM.

You should also check the following pages to broaden your awareness:

• Financial Consumer Alert list: bnm.gov.my/fca 
• Enforcement Actions: bnm.gov.my/enforcement-actions