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How to lodge a complaint on a financial service provider with BNMLINK

For us to better assist you, please answer the following questions.

Are you the individual or business owner/sole proprietor directly affected in the case?

For cases that are with the judiciary, Financial Markets Ombudsman Service (FMOS) or consumer tribunals, please refer to their policies on redress and/or appeals. 

If you are lodging a complaint on behalf of another party with proper consent (e.g. letter of administration/letter of authorisation), kindly change your answer to "Yes".

Is this complaint related to bankruptcy or unclaimed monies?

Bankruptcy cases must be referred to the Department of Insolvency (mdi.gov.my), while unclaimed monies should be referred to the Accountant-General’s Department (egumis.anm.gov.my).

Please refer to our scope of complaints for more information.

Have you lodged the complaint with the financial service provider?

You are advised to contact the Complaints Unit of your financial service provider to give them a chance to resolve your complaint.

If your complaint is not resolved within 14 calendar days or if you are unsatisfied with the response, please reach out to us.

Click here for the directory of the financial service providers' complaints units.

Has it been 14 calendar days since you contacted the Complaints Unit of the financial service provider about your complaint?

Please allow your financial service providers to reply to your complaint within the agreed time frame of 14 calendar days.

If your complaint is not resolved within 14 calendar days or if you are unsatisfied with the response, please reach out to us.

Go back to Complaint and Redress mainpage.

Have you brought the case to the courts, tribunals, or the Financial Markets Ombudsman Service (FMOS)?

BNM can only handle cases within our jurisdiction and not those managed by other entities (e.g. judiciary, other regulators and law enforcement agencies, Financial Markets Ombudsman Service (FMOS), consumer tribunals). These entities operate as independent authorities, with each having their own established procedures and investigative frameworks. 

Please use this Complaints Form to proceed.